refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and un-drunk, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wine@gonzovino.com. If your return is accepted, you will be liable for the return shipping costs.

You can always contact us for any return questions at wine@gonzovino.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All deliveries are covered by insurance, and may take some time to rectify.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. All shipping costs for the return and re-shipment of the new item are to be paid by the customer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refund amount will be exclusive of all shipping charges.